Airkit
Streamlines app creation, testing, and deployment for customer experiences.
About
Airkit offers businesses an accessible way to automate and improve their online customer service operations by utilizing artificial intelligence agents. Without needing any programming skills, teams can build, deploy, and maintain chatbots and virtual assistants that handle typical customer inquiries like order tracking, support issues, and general questions. The platform is designed to operate continuously, addressing requests outside of normal business hours.
By integrating directly with various eCommerce and helpdesk platforms, Airkit ensures that these AI-driven solutions fit seamlessly into existing business workflows. The system is tailored to predict customer needs and take proactive steps where possible, reducing the number of support tickets before they reach human agents. Customization features enable businesses to match responses and interactions with their brand and the specific needs of their customers.
Security is a major consideration, with Airkit adhering to industry standards to safeguard personal and transactional information. Although setup can require some initial adjustment to existing technical infrastructure, once operational, companies benefit from quicker customer issue resolution and increased support capacity without scaling their team.
Who is Airkit made for?
Airkit is tailored for customer service and operations professionals in eCommerce businesses who are looking to automate routine interactions and provide 24/7 support without increasing staff size. Customer Success Managers and Support Agents can use the platform to reduce manual workload and quickly resolve common issues, especially during peak periods or outside of business hours.
Operations Managers in mid-sized and large companies can implement Airkit to scale their support capabilities and maintain consistent service quality as order volumes grow. The solution is also suitable for smaller businesses aiming to keep up with larger competitors by offering advanced, automated customer support without a dedicated IT department.
Non-profit organizations or event coordinators with high volumes of participant or donor inquiries could also benefit, streamlining communications and freeing up staff for more complex or personalized engagements.