Cardina
An AI-driven support tool offering real-time screen sharing and secure data handling for efficient customer assistance.
About
Cardina is a cloud-based platform that aims to transform the way businesses deliver remote assistance to customers. Leveraging artificial intelligence, the platform allows support teams to connect with customers through secure, live screen sharing and control sessions. This makes it possible for agents to directly observe, guide, or resolve issues by interacting with a customer's application interface or desktop in real-time.
A standout aspect of Cardina is its focus on balancing fast issue resolution with strict data protection protocols. Customers have the option to explicitly grant consent before sharing their screens, ensuring transparency and compliance. This secure approach helps establish trust between customers and support staff, particularly important for companies handling sensitive information.
By offering direct visual assistance and the ability to take action on a user's device, Cardina helps support teams boost first-contact resolution rates and reduce the need for lengthy email threads or phone calls. The platform's efficiency translates to shorter handling times, higher customer satisfaction scores, and an overall smoother support workflow. Teams using Cardina can expect more productive interactions and stronger customer relationships as a result.
Who is Cardina made for?
Cardina is tailored for organizations that maintain dedicated customer support or helpdesk operations, particularly where rapid troubleshooting and hands-on assistance are required. This includes software-as-a-service providers, tech startups, managed IT service firms, and any company whose customers rely on digital tools or platforms.
Support agents and customer success managers benefit by being able to see exactly what a customer sees, removing guesswork and reducing resolution times. Operations managers use Cardina to monitor support efficiency and ensure consistent processes are followed across teams.
The platform is also relevant for teams that need to uphold rigorous data privacy standards while delivering remote support. It is especially valuable in scenarios where effective problem-solving must be coupled with strong data security and customer consent protocols.