Knowbo
Empower customer service with an AI chatbot that learns from your website, ensuring up-to-date interactions.
About
Knowbo is an AI-driven chatbot platform geared towards simplifying how companies deliver information to their website visitors. By analyzing a business's existing website content, the tool enables organizations to provide instant, accurate answers to customer inquiries with minimal setup. Using Knowbo doesn't require deep technical expertise; businesses can activate their chatbot simply by supplying a website URL or sitemap, allowing the bot to train itself and stay updated as site content changes.
The chatbot integrates seamlessly with various web platforms and is designed to reflect the branding of the company, offering customizable visual options such as logos and color schemes. Knowbo also adapts to multilingual audiences, supporting several languages to broaden its reach for international visitors.
A key advantage is the platform's ability to reduce the workload of support teams by handling routine questions, letting human agents focus on complex or sensitive issues. Chat performance is trackable via built-in chat history analytics, enabling administrators to monitor interaction quality and make data-driven adjustments. While some features, like unlimited daily interactions and removal of Knowbo branding, are reserved for higher pricing tiers, the foundational package is set at a competitive monthly rate.
Who is Knowbo made for?
Knowbo is ideal for small and medium businesses seeking to automate customer support without hiring a large team. Customer success leaders and support agents in e-commerce, education, or healthcare can implement the tool to provide fast, self-serve answers to common questions, reducing response times and support overhead.
Product managers responsible for user experience or customer journey mapping also benefit by integrating Knowbo to make website content more accessible. Knowbo is well-suited for organizations that update their site content frequently or handle recurring questions, such as product inquiries for online retailers or informational guidance for educational institutions. It's especially valuable for teams with limited technical resources who still want a branded, AI-driven support solution.