Loris

Loris is a sophisticated AI-powered platform designed to assist customer service teams in managing online conversations with greater efficiency and empathy. It works behind the scenes during live customer interactions, providing agents with real-time suggestions on phrasing and tone to ensure responses are both accurate and compassionate. The AI continually analyzes customer sentiment as conversations unfold, allowing agents to adapt their communication style and escalate issues when needed.

Through its comprehensive analytics dashboard, managers can monitor team performance and customer satisfaction metrics at a granular level. This level of insight helps organizations identify common pain points and opportunities for improvement in their support operations. Loris also offers strong integration features, making it compatible with popular CRM and chat solutions so that companies can add advanced conversational AI without restructuring their workflow.

Designed to meet the demands of both rapidly growing teams and established enterprises, Loris scales easily and supports a wide range of industries, from retail and telecommunications to healthcare and education. By continuously learning from every conversation, the system improves its recommendations over time, helping teams to deliver consistently exceptional support experiences.

Loris is ideal for customer service departments within organizations that handle large volumes of inbound communications. Customer success leaders, support agents, and operations managers in industries such as e-commerce, telecommunications, healthcare, and educational institutions will find Loris especially useful for improving the quality of customer interactions and agent performance.

Companies dealing with complex support challenges or aiming to reduce response times and increase customer satisfaction benefit most from Loris. It’s valuable for support teams that require actionable analytics and real-time guidance to handle both routine and sensitive customer concerns. Additionally, organizations that want to integrate conversational AI without disrupting existing CRM or chat workflows can deploy Loris for a seamless upgrade of their customer experience.

Non-profits and other service-oriented organizations may also use Loris to optimize donor relations or stakeholder communications, especially if they operate with limited staffing and high interaction volumes.