OpenCity

OpenCity delivers a modern solution for quick-service restaurants aiming to streamline their drive-thru operations. By employing advanced voice AI technology, the system enables restaurants to automate drive-thru order taking, dramatically reducing wait times. Customers interact with the AI by speaking their orders naturally, and the system accurately processes requests and handles menu upsells.

Integration is hassle-free, as OpenCity is built to connect directly with commonly used restaurant devices, such as POS terminals and kitchen displays. This also ensures that existing workflows remain uninterrupted while benefiting from substantial efficiency gains. Businesses can improve throughput at busy drive-thrus without the need to hire extra human staff for order management.

Designed to support both operational efficiency and customer satisfaction, OpenCity's solution can positively impact metrics like average ticket size and customer return rate. The intelligent upselling suggestions are presented at appropriate moments, encouraging higher value purchases with a low-pressure approach. Overall, the technology is aimed at fast-food chains and restaurants wanting to leverage automation to cut costs, serve more customers during peak hours, and create a smoother, more reliable ordering process.

OpenCity is intended for operational leaders and technology managers in fast-food chains, quick-service restaurants, and drive-thru-centric dining establishments. Typical users include Chief Operating Officers, Operations Managers, and IT Managers looking for ways to automate high-volume order processing and integrate new technology without disrupting daily operations.

This solution is particularly beneficial for restaurants experiencing bottlenecks at the drive-thru during busy hours or those seeking to reduce frontline labor costs. Chains looking to increase per-customer revenue through smart upselling, or those prioritizing order accuracy and faster service to boost customer loyalty, will find a strong fit. It is also suitable for restaurant groups aiming to maintain a competitive edge through AI-driven enhancements to the customer experience at scale.