Runnr.ai

Runnr.ai offers an AI-powered virtual assistant designed to transform how hotels and hospitality businesses engage with their guests. It acts as a digital concierge, responding to guest inquiries, handling requests, and providing recommendations—all through the guest’s preferred communication platform, especially WhatsApp. This solution automates much of the guest communication process, enabling hotel staff to focus on more complex or personal interactions while routine requests are managed by AI.

The platform supports multiple languages, making it easier to serve an international clientele without language barriers. It can also be tailored to different types of properties and guest profiles, adapting its messaging and tone to align with each brand. Staff are not left out of the loop; a dashboard allows them to oversee conversations and step in when personal attention is needed.

For businesses, Runnr.ai streamlines daily workflows, reduces repetitive tasks for front desk staff, and opens new opportunities to upsell services or promotions to guests in real-time. It also significantly improves communication efficiency, helping hotels maintain high guest satisfaction without increasing operational costs.

Runnr.ai is best suited for hospitality professionals responsible for managing guest services and front desk operations in hotels, resorts, and boutique accommodations. Operations managers and front office staff in both small independent properties and growing hotel chains will find value in automating repetitive guest interactions and providing timely responses to common requests.

Hotel management seeking to boost guest engagement, facilitate upselling, and maintain consistent communication across language barriers can use this tool to streamline their workflows. It is especially practical for properties with diverse international guests or those wanting to offer high-touch service without increasing staffing levels.

Additionally, those overseeing guest experience or tasked with increasing operational efficiency will benefit from the seamless integration with common hotel management systems and the flexibility to personalize guest messaging, ensuring every guest feels attended to throughout their stay.